COURSE CONTENT

Telephone skills:

• Fundamentals of professional telephone communication

• Managing difficult situations

• Call structuring and active listening

Language skills:

• Pronunciation

• Standard professional phrases and vocabulary

• Role-playing sessions with realisti corporate scenarios

Whether you're dealing with difficult customers, making sales calls, or just trying to politely but firmly say to someone, "For the 15th time, we don't need your product !," professional skills on the phone are essential. And when English is not your mother tongue, these challenges can seem twice as difficult.

In this course, we will not only teach you to pronounce 'reschedule' like a pro or to say with confidence "May I put you on hold? " You will also learn how to handle difficult conversations with confidence, ask questions assertively without appearing rude, and even elegantly end an endless call.

This course is full of practical examples, standard phrases/expressions and realistic exercises, all designed to make you a master of professional phone calls.

So, if you are ready to say goodbye to embarrassing silences, pronunciation errors and those dreaded moments when you have to say: "Sorry, could you repeat?", join us.

Your telephone skills - and your self-confidence - will skyrocket!

480 € VAT incl. - per individual student

1100 € VAT incl. - In-house company course

8-hour workshop taught over 2 days, max 8 people

Best suited for students with a mastery of English B1 level and up.